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    Contact Us

    (+1) 646-543-1598 PO BOX 122842, 76121-2842

    Free shipping on domestic orders over $75

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    Refund Policy

    Once an order has begun processing, we are unable to offer a refund. Because many of our items are made to order we cannot stop processing once it has begun. We also cannot offer refunds once the item is shipped and received. Due to the hygienic nature of our products, we cannot accept returns/exchanges as well. 

     

    Damages and issues 
    Please inspect your order upon reception and contact us immediately if the item is defective or if you have received the wrong item so that we can evaluate the issue and make it right. If your purchase is defective or not what you ordered we will replace it at no additional fee. Unfortunately, we do not provide refunds for defective or incorrect items.

     

    Modifications

    All standard orders are given a 1-hour modification window before processing. If an order needs to be modified it must be modified within an hour of purchase. Any modification placed after the 1-hour modification window may or may not be modified as we began processing most of our orders after the 1-hour purchase mark. If you need to modify an order after the 1-hour modification window, email or call us immediately, to see if we are able to assist your request. Additional fees may apply. 

    Unfortunately, we are unable to cancel or modify any rush order. Rush orders are processed immediately so that we are able to ship immediately. We do not offer a wait window for rush orders.  

     

    Cancellations

    All standard orders are given a 1-hour cancellation window before processing. As long as the order is canceled within the 1-hour cancellation window then a full refund will be processed. Any cancellation placed after the 1-hour window may or may not receive a refund. If you need to cancel an order after the 1-hour cancellation window, email us immediately at simplycrystalnail.com.com to see if we are able to move forward with a cancellation. 

    Unfortunately, we are unable to cancel or modify any rush order. Rush orders are processed immediately so that we are able to ship immediately. We do not offer a wait window for rush orders. 

     

    Shipping

    We ship all of our packages with a tracking number. This is to ensure that each package gets to its intended destination safely.

    When you place an order we will ship to whatever address you have as the shipping address. If you realize that there is an error in the shipping address please contact us within 1 hour of your purchase so that we may update this information. If the address requires minimal edits we will make adjustments, however, if the shipping address is completely incorrect you will need to cancel the order and repurchase your items. If you contact us after the 1-hour mark, your order will be processed as is and shipped to the address on file. We are not responsible for incorrect addresses or orders shipped to the incorrect address. Also note that if your order is processing, we will not be able to cancel it if it contains an incorrect address. 

    While we ship all around the world and even to PO Boxes, we are not responsible for damaged, stolen, or misplaced packages when the order is marked “Delivered.” You must contact the shipping carrier to resolve any and all shipping issues. If you want to add insurance to your package to avoid shipping problems, that option is available. We recommend adding this as an additional layer of protection, in the event that something happens, so that your package is covered and protected.

    Our standard shipping does not include insurance, however, all of the rest of the shipping services include insurance up to $100. All orders of $75 or more will ship free (standard shipping) with insurance up to $100 added. Any package shipped through standard shipping without insurance will not be eligible for a refund, replacement, return, or exchange. We recommend having all orders shipped to a secure location.

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