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    Contact Us

    (+1) 646-543-1598 PO BOX 122842, 76121-2842

    FREE SHIPPING ON DOMESTIC ORDERS OF $75 OR MORE!

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    Shipping & Processing

    Shipping

    We offer many shipping options to fit your needs. Listed below are starting rates and estimated ship times.

    Shipping OptionsEstimated Shipping/Delivery TimesStarting Rates
    USPS Ground Advantage (Domestic)3 – 7 Business Days$3.00 +
    Priority Shipping (Domestic)2 – 3 Business Days$7.00 +
    Priority Express Shipping (Domestic)1 – 2 Business Days$26.00 +
    Standard First-Class International Shipping14 – 30 Business Days$17.00 +
    Priority International Shipping6 – 14 Business Days$60.00 +
    Priority Express International Shipping2 – 6 Business Days$88.00 +

    We use USPS to ship our orders. Tracking numbers are provided for all orders!

    International Shipping
    We ship to almost everywhere in the world! Shipping rates vary based on weight and distance. Live shipping rates are displayed and calculated at checkout.

    Please Note: Customers are 100% responsible for all Duties, Taxes, and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee and orders will not be refunded because of unwanted additional fees. Please be sure to check with your local post office to find out the fees before placing an order.

    Processing

    Our standard processing times are 1 – 5 business days, however, processing times may increase during peak hours. Depending on the complexity of the order (i.e. – large wholesale orders) processing can take up to 21 business days to complete. Orders placed on/after 3 pm CST will begin processing the next day.  Please allow a minimum of (3) days for all orders to process.

    Estimated processing times based on product category.

    ProductsProcessing Times
    Nail Art1 – 3 Business Days
    Custom Nail Art1 – 5 Business Days
    Digital DownloadsImmediate
    Press-On Nails3 – 10 Business Days
    Nail Accessories1 – 2 Business Days
    Acrylic Powders1 – 2 Business Days
    Custom Printing1 – 5 Business Days

    Rush Processing

    If you require express processing, we charge an additional 10% or $10 rush fee (whichever is higher) per order. Express processing will be completed based on the times discussed and agreed upon. Please reach out to us for tailored turnaround times.

    Rush processing is non-refundable. Once an order is marked “rush” it does not qualify for the 1-hour cancellation window.

    Late Orders

    Please note that ship times are estimated delivery times and not guaranteed delivery times. USPS ship times are solely managed and controlled by USPS and they may vary depending on USPS mail volumes. If you require expedited shipping or need an item by a certain date, please contact us so that we discuss alternate shipping methods and/or rush processing.

    We do not offer refunds or replacements for shipping delays of less than 30 business days, or 60 business days internationally. If your order is more than 30 or 60 business days late, please contact us for a replacement only. We do not offer credits for future purchases due to shipping delays.

    Delays & Incorrect Orders

    Please be sure to select the proper custom pricing to avoid processing delays and/or order holds. Orders with improper payment information will be required to settle any balance before the order is processed. Orders requiring additional payments will need to be satisfied within 48 hours after the payment request is sent. If the remaining balance is not settled within the allotted 48 hours, the order will be processed and shipped according to your receipt. No refunds or exchanges will be granted due to non-communication. Any custom orders requiring re-shipment due to the buyer’s fault will be subject to a mandatory re-shipment fee. If the buyer prefers free shipping (in the US only), the order will be shipped without tracking. Free re-shipments are not eligible for a refund, additional reshipment, or cancellation. All free shipments are shipped at the buyer’s risk.

    Please be sure that you are available to communicate up until the time your order is shipped to avoid any misunderstandings.

    ** Processing & shipping times vary for wholesale, bulk, and custom orders. We will provide you with a personalized shipping & processing time when you place a wholesale, bulk, or custom order.

    ***Express processing times may vary depending on order size and complexity. 

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